Privacy Policy

Introduction

The purpose of our Data Protection & Privacy Policy is to explain how The Cathodes collects personal data about you when you interact with us. Personal data is information about an individual that could, alone or together with other information personally identify that individual. Information such as full name, address, email address and telephone number are examples of Personal data. Control panel logs will not be classed as personal data. The Cathodes is committed to ensuring that all personal data supplied by its clients is collected and processed fairly and lawfully.

Personal Information Held By The Cathodes

We need a limited amount of personal data for us to provide products and services to our clients and end users. The personal data collected will generally include: individual contact name (first and last name), postal address, email address and IP address. Some personal information may be collected through technical logs which are stored for a limited period. This may contain email addresses and subject information.

How Information Is Obtained By The Cathodes

We obtain personal data in a number of ways which include orders placed by clients using our order form on our web site, via updates made using our web site or from enquiries made via our contact page or email.

How The Cathodes Uses Personal Data It Holds

We will use the personal information held to process orders and to comply with our legal obligations.

We also use your personal data to respond to queries, requests and complaints. The information you provide enables us to respond. We will keep a record of correspondence on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

Personal information may be used to help protect ourselves and you from fraud and other illegal activities.

With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email and web about relevant products and services including tailored special offers, discounts and promotions etc. Of course, you are free to opt out at any time.

The Cathodes may also use logged information containing email addresses and subject information to help diagnose problems. In addition, The Cathodes may also use personal data to improve on the level and type of service offered to its clients. As part of this interest in improving the service provided, The Cathodes may process personal data for the purposes of sales analysis and client usage statistics.

To Whom Does The Cathodes Share Personal Data?

The Cathodes will disclose personal data to our payment processing provider and postal services. In extreme cases, where required by law, we may be forced to release personal information regarding our customers.

How Long Will The Cathodes Keep Your Personal Data?

The Cathodes will keep your personal information for as long as necessary to meet any legal, statutory and regulatory obligations. In all cases, our need to retain your personal information will be reassessed on a regular basis. At the end of that retention period, your data will either be deleted completely or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.

Individuals' Rights

The law within the United Kingdom of Great Britain gives individuals the right to access and rectify their personal data held by The Cathodes. This includes:

The right of access from The Cathodes, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients.
The right of rectification. You, the data subject, shall have the right to rectify incomplete personal data we hold about you.
The right of erasure. You, the data subject, shall have the right to withdraw consent to The Cathodes to continue using your data. This excludes personal data needed to be kept for legal reasons such as finance records.
The right to restrict processing. Article 18 of the GDPR gives individuals the right to restrict the processing of their personal data in certain circumstances.
The right to object. You, the data subject, shall have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
The right not to be subject to automated decision-making including profiling. The Cathodes does not perform any automated profiling or decision-making based upon personal data.

Children

The Cathodes cannot accept orders from anyone under the age of 18 years old. Individuals under 18 should consult with their parent or guardian about the use of this site.

The Legal Basis We Rely On For Processing Personal Data

The law on data protection sets out a number of different reasons for which a company may collect and process personal data. For The Cathodes, we require your personal details in order to provide you with goods.

Questions And Queries

If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the personal data that we hold, please contact us via our contact page.

Policy Updates

This Privacy Policy is regularly reviewed to ensure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy in order to ensure our compliance with data privacy requirements and to reflect changes within The Cathodes's operating procedures. We suggest that you review this Privacy Policy from time to time to ensure that you are aware of any changes we may have made. However, we will not significantly change how we use information you have already given us without your prior agreement.

If You Have A Complaint

If you have a complaint regarding the use of your personal data then please contact us via our contact page and we'll do our best to help you.

If your complaint is not resolved to your satisfaction, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. You can contact them by calling 0303 123 1113 or online at https://ico.org.uk/make-a-complaint (opens in a new window; please note we cannot be held responsible for the content of external websites).